Last updated July 5, 2026
We want you to feel confident using Invoice Intelligence. This policy explains when refunds are available for each of our services and how to request one.
If your report cannot be delivered because of a platform error or unreadable upload that we're unable to process, contact support within 14 days of payment and we will issue a full refund. Once a report has been delivered, the fee is non-refundable, since the work has been performed.
The $199 Expert Negotiation flat fee is refundable in full if you cancel before a specialist has begun vendor outreach on your behalf. Once outreach has started, the flat fee is non-refundable.
The 25% savings share only applies to amounts we actually recover on your behalf. If no savings are recovered, no additional amount is owed.
Duplicate or clearly accidental charges are refunded in full. Please reach out to support with the billing record ID and we will process the refund through our payment provider.
Email billing@invoiceintelligence.com with your account email, file number, and a brief description. Approved refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.